1. Inspect Your Order

Please inspect your shipment as soon as it arrives. Damage, shortages or wrong items must be reported within 5 business days of delivery.

For damaged items, note the damage on the carrier's delivery receipt if possible and keep all boxes and packing materials.

2. Return Window

Unused items in their original condition may be returned within 30 days of delivery, subject to the conditions below.

3. Return Conditions

To be accepted, returned items must be:

• Unused, unwashed and undamaged.
• In original, unopened or resealable packaging with all tags, labels and accessories.
• Sent back with the Return Authorization (RA) number clearly marked on the box.
• Returns sent without an RA number may be refused.

4. Non-Returnable Items

• Custom or made-to-order products, including jackets with your logo and custom wooden products, unless defective.
• Clearance, closeout or final sale items.
• Items that have been used, altered, washed or damaged after delivery.
• Items returned after 30 days.
• Special-order items purchased specifically for your order.

5. How To Request A Return

• Email or call us with your order number, items and quantities to return, reason for return, and photos if the item is damaged or defective.
• We will review your request and, if approved, send a Return Authorization (RA) number and return instructions.
• Pack items securely, write the RA number on the outside of the box and ship them to the provided address.
• Return shipments must be sent within 10 days of receiving your RA number.

6. Return Shipping Costs

• Our error: Damaged, defective or wrong item shipped — we cover return shipping or provide a prepaid label.
• Customer reasons: Ordered wrong item or no longer needed — customer pays return shipping, and original shipping charges are not refunded.

7. Restocking Fee

Returns for customer reasons are subject to a 15% restocking fee. Bulk / wholesale returns may have a different fee stated in the Return Authorization.

No restocking fee is charged when the return is due to our error.

8. Refunds

Once we receive and inspect your return, we will email you to confirm whether it is approved.

Approved refunds are issued to the original payment method within 7–10 business days. Depending on your bank, additional processing time may apply.

Where agreed, we may issue store credit instead.

9. Exchanges

If you need a different size, color or item, contact us. Exchanges are subject to stock availability and follow the same conditions as returns.

10. Damaged or Defective Items

If an item arrives damaged or is defective, contact us within 5 business days with your order number and clear photos of the item and packaging.

We may replace the item, issue credit or provide a refund at our option. Branded products may also be covered by the manufacturer's warranty.

11. Order Cancellations

• Standard orders can be cancelled free of charge before they ship.
• Once shipped, the order is treated as a return.
• Custom manufacturing orders cannot be cancelled after production has started.